Ø      Strong understanding of and experience utilizing multiple industry-standard applications and languages across vast array of environments.

Ø      Highly creative and innovative, developing numerous applications that improve productivity, decrease expenditure, and increase sales.

Ø      Exceptional customer- and employee-relations skills, assisting customers and associates with diverse issues, and increasing/closing sales regularly.

Ø      Outstanding technical support skills, assisting users with varying degrees of technical expertise in the resolution of complex problems.

Ø      Talented at configuring, maintaining, and upgrading diverse range of computer hardware, software, and network components.

Technical Knowledge

Strengths

·         Excellent team player ·         Strong work ethic

·         Detail oriented ·         Resourceful problem solver

Education

Bachelor of Science Degree in Computer Science, 2002-2004

East Tennessee State University, Johnson City, Tennessee

Computer Science Studies 1999-2001

Emory and Henry College, Emory, Virginia

Certification/Training

Introduction to Oracle9i – Oracle 9i/SQL Certification

Managed deployment and bug fixes for an new web application that replicated an existing application. Configured web application to allow local users to be authenticated via NTLM and remote users to be directed to a login form. Worked with Apache 2.0 to serve all static content and direct all jsp’s to a WebLogic Application Server. Installed and configured WebLogic 8.1 across multiple platforms including: AIX 5.3, SUSE 9.0, and Windows Server 2003. Developed multiple projects using components and a SOA architecture. Researched the creation of websites using WebLogic Portal. Created specification documents for small projects.

Managed configuration and deployment of an enterprise application to a clustered instance of JBoss 4.0.3. Configured JBoss to persist sessions to an Oracle database. Assisted in the roll out of a new project by working with the client to find bugs and ensure they were fixed.

Managed and developed a web application that allowed posting and searching jobs and resumes. This project was designed so that it could be adapted to the look and feel of any company, allowing it to be marketed to multiple companies without changing the business layer. The design of this project also allowed an interface with a legacy system to minimize the learning curve of users. Utilized user defined controls, css, datagrids, ADO.NET, password protected directories, and serialized classes.

Developed ASP.NET,ASP, and other web applications. Content management specialist on multiple websites. Implemented backend website development in MS SQLServer 2000. Developed an ASP content management system. Worked as a junior developer on the project. Tasks included developing webpage’s that interacted with a MS SQLServer 2000 database, creating pages that would allow users to upload and download files to the server, and creating FTP sites. Worked as a content manager on http://www.automobiles.com. Developed an ASP.NET site that allowed users to submit question/problems, stored the question/problem in a database, and emailed the administrator.

Managed multiple accounts, providing technical support to customers, and facilitating product sales. Configured, installed, maintained, updated, and provided support to users of office network consisting of 30 RedHat Linux, and 10 Windows workstations.  Repaired and upgraded all computer hardware, peripherals, and network components. Monitored daily lead generation program with sales of up to $1,000 per day.

§         Spearheaded full lifecycle development of multiple process-improving, and time-saving applications, including requirements gathering, script writing, testing, and implementation.

§         Conceived of and implemented Excel macro for reviewing client statistics, alphabetically arranging information, and calculating daily fees; additionally, wrote program which combined results of macro with variable output from sales-lead program. Effort successfully reduced time spent on process from 18 to 4 hours.

§         Instrumental in cost-efficient expansion of call center, designing and implementing Linux-based computer network that saved $3,000 in expenditure.

§         Provided outstanding customer service and demonstrated willingness to work late to complete projects, resulting in extensive sales increases and highly satisfied clients. 

§         Successfully trained supervisor to use RedHat 9 including installation and debugging.

§         Standardized procedures for recording and examining output of daily sales data. 

Acquired knowledge of and hands-on experience in full lifecycle development involving multiple applications. Additionally, configured and maintained networks and servers across Windows and Linux environments. Assisted in, and directed a variety of team-based projects, including:

§         Development of Oracle-based, database-driven Web site which is utilized by school for tracking computer donations.

§         Instrumental contributor to 5-member team project tasked with documenting progress through all phases of software-development lifecycle. Performed coding and testing for project which received a final grade of 100%.

§         Selected as lead programmer for Web application development project. Responsible for majority of coding and interface development. Coded in VB.NET utilizing ASP.NET and MS SQLServer database. Received high grade on project despite having no previous knowledge of ASP.NET.

§         Prepared and delivered presentations to peers demonstrating project activities and results.